Our Response to COVID-19 Pandemic

Measures undertaken by Urban Fare in response to COVID-19 pandemic
Urban Fare is taking extraordinary measures to do its part to contain the spread of COVID-19 and meet the unprecedented consumer demand on its stores and online shopping business.
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  • We’re increasing our already high standards on food safety, sanitation and cleanliness
  • We’re encouraging our team member to wash their hands regularly and frequently disinfecting high-touch surfaces
  • We’re encouraging social distancing in all of our stores with decals separated by two metres
  • We’re limiting the number of customers in our stores at peak times to ensure adequate social distance between them
  • We’re installing Plexiglas shields in pharmacies and at checkouts as quickly as we can
  • We’ve introduced a shopping hour for seniors and those most at risk from 7 a.m. to 8 a.m. in all stores
  • We’ve changed our store hours to 8 a.m. to 8 p.m. to reduce contact, give our team members much-needed rest, and give our teams a chance to restock the shelves
  • We’ve temporarily suspended bottle returns and the use of reusable shopping bags in store


  • We are not experiencing a widespread shortage of food
  • We are asking our customers to maintain their normal shopping habits and buy only what they need
  • Panic buying makes it challenging to get products from our suppliers to our warehouses to our stores fast enough
  • We are enforcing limits on high-demand items

Team members

  • We’re directing team members who are ill or who have potentially been exposed to self-isolate
  • We’re working with team members on a case-by-case basis to minimize any interruption in pay
  • We’re paying team members a bonus of $2 per hour for every hour worked to thank them for going the extra mile

Online shopping

  • We’ve added delivery vans to our fleet to keep up with the surge in online shopping
  • We’ve changed to contactless pickup and delivery processes to ensure team member and customer safety
  • We’re asking customers who can shop in-store to do so and leave the delivery option available for those who aren’t able to get to the store, including seniors, people with disabilities, and those with the novel Coronavirus


  • We’ve temporarily closed our offices to visitors
  • We have a task force that’s guiding the implementation of protocols to best protect our team members and customers in accordance with the advice of health authorities
  • Team members are working from home wherever possible
  • We’re encouraging social distancing at all times
  • We’ve put all non-essential projects on hold so we can focus on best serving our customers
  • We’ve redeployed office teams to support our stores

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