Our Response to COVID-19 Pandemic

Measures undertaken by Urban Fare in response to COVID-19 
In our 6 stores in B.C. and Alberta, Urban Fare is taking extraordinary measures to do its part to contain the spread of COVID-19 and meet the unprecedented consumer demand on its stores and online shopping business. 

We have, and always will, do the right thing to protect the health and safety of our team members and customers. Should one of our team members test positive for COVID-19, under the guidance of our public health authorities we have a strong plan to make sure that we follow all the right processes. Over and above our already increased daily cleaning protocols, ongoing plans include deep cleaning and sanitizing of all impacted areas, closing specific departments or stores for deep cleaning as necessary, as well as all high touch common areas for staff and customers around the store. We will work closely with the local health authorities to notify any team members and customers whom the health authority deems may be at risk of exposure including recommended next steps. As always, we continue to encourage team members and customers who are feeling ill to stay home.
Click Here for a video message from Darrell Jones. 

  • We’ve increased our already high standards on food safety, sanitation and cleanliness
  • We have implemented mandatory mask use by team members and customers in store and continue to encourage our team member to wash their hands regularly and frequently disinfecting high-touch surfaces
  • We have implemented team member self-screening for all team members prior to beginning each shift.
  • We’re encouraging social distancing in all of our stores with decals separated by two metres
  • We’re limiting the number of customers in our stores at peak times to ensure adequate social distance between them
  • We’ve installed plexiglass shields in pharmacies and at checkouts 
  • We’re looking at supplemental activities including one-way arrows in narrow aisles where it is most beneficial for the customers and our team members
  • At checkout, to minimize handling of payment devices, customers can now use contactless payment for purchases of up to $250 for most credit cards
  • Instituted limits on high-demand products

Urban Fare Retail Locations COVID 19 Safety Plan (BC) 
Urban Fare Retail Locations COVID 19 Safety Plan (Alberta) 

  • We are not experiencing a widespread shortage of food
  • We are asking our customers to maintain their normal shopping habits and buy only what they need
  • Panic buying makes it challenging to get products from our suppliers to our warehouses to our stores fast enough
  • We are enforcing limits on high-demand items

Team members

  • We’re directing team members who are ill or who have potentially been exposed to self-isolate
  • We’re working with team members on a case-by-case basis to minimize any interruption in pay
  • We’re paying team members a bonus of $2 per hour for every hour worked to thank them for going the extra mile


  • We’ve temporarily closed our offices to visitors
  • We have a task force that’s guiding the implementation of protocols to best protect our team members and customers in accordance with the advice of health authorities
  • Team members are working from home wherever possible
  • We’re encouraging social distancing at all times
  • We’ve put all non-essential projects on hold so we can focus on best serving our customers
  • We’ve redeployed office teams to support our stores

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