I. Privacy Statement
This is the public statement of privacy and security
that we adhere to at the Overwaitea Food group (OFG).
OFG believes that our customers are
our greatest asset. We built our business and this website
on that idea and have made every effort to ensure that your
shopping experience is enjoyable, safe and secure. This document
explains what happens to information that you submit to us.
However, it is possible to browse our website without providing
us any information. Any data that we might collect is used
to customize your experience at our store and/or website.
At any time you may request to see exactly what information OFG has
retained. At any time you may request that we remove your information from
our files and databases.
Even within OFG, only those people that require your information
will have access to that information.
It is important for us at OFG to make
you feel as comfortable as possible at our store and/or website.
We may share information in an anonymous aggregate form, such
as percentage of OFG shoppers who shop on Mondays
or the number of OFG shoppers who purchase a specific
product. If at any time you contact OFG with questions,
comments or issues, we will work towards a resolution for you
at that time and at any time in the future.
Contact
During your initial visit to our website, we would ask that you indicate whether
you want to receive communications from OFG. There is no obligation
to receive communications when visiting our website. Occasionally, we may
be in touch with you via email, postal mail or telephone to notify you of
new services or products available through OFG and to ask you about
how satisfied you are with OFG's products and services.
If you have any questions about our privacy statement,
the practices of this website, or dealing with OFG,
contact us by calling 1.800.242.9229 to voice any concerns
to our friendly customer service representatives, or fill in
our: online customer inquiry
Links
This website provides links to other websites. Please be aware that we are
not responsible for the privacy practices of any other websites. We encourage
our users to be aware when they leave our website to read the privacy policies
of each and every website that collects personal information. This policy
statement applies solely to personal information collected by OFG.
Some promotions, contests and sweepstakes at
OFG may be sponsored by third party companies. In
such cases, they will need to collect personal information
from you. If you do not want your personal information handled
by companies other than OFG, you can choose not to
participate in the promotional contests or sweepstakes.
We reserve the right to share information among
our affiliates for business purposes.
We are committed to informing you of the purpose
behind collecting the personal information that we ask from
you. We are committed to honest and open communication and
we will make your personal information available to you upon
request at any time. Any personal information that we collect
is for our business purposes only.
Ultimately, if you are unhappy with our privacy
statement or our service as a whole, you can discontinue using
our service at any time and subject to legal requirements,
request that any personal information be removed completely
from OFG.
We reserve the right to change this
privacy statement from time to time. We will inform you
that the statement has been updated, as we will change
the effective date of the statement, and make a note on
our website's homepage that the statement has been changed.
June 1, 2008
II. Privacy Notice
Personal Information Collection, Use,
Disclosure & Consent
Privacy
Overwaitea Food Group respects its customers’/team members’ privacy
and accordingly the Overwaitea Food Group, a division of Overwaitea Food Group
Limited Partnership ("OFG") collects, uses and discloses personal
information with its customers’/team members’ consent and as required
by law.
Personal Information
Personal information is information about an identifiable individual but does
not include the name, title, business address or business telephone number
of an employee of an organization.
Collection, Use and Disclosure of Your
Personal Information
In order to efficiently offer and provide quality products and services to
OFG’s customers/team members, OFG must collect, use and disclose personal
information in relation to its customers/team members. In this regard:
- OFG will only collect, use and disclose
the personal information necessary for its day-to-day administration,
reward programs and to enable OFG to:
- understand the needs of customers, their
preferences and to establish and maintain a commercial
relationship with customers of OFG and to provide customers
with ongoing service
- determine the demand for products which
OFG makes available for sale to customers
- provide you with information about products
and services offered by OFG, and
- enable OFG to more efficiently and effectively
operate, manage and develop its business
- OFG will only collect, use or disclose personal
information with a customer’s/team member’s consent,
except where required or allowed by law
- OFG will disclose and transfer personal information
to its agents for processing and to assist OFG in its day-to-day
business activities and administration
- OFG will safeguard and maintain the security
and confidentiality of the personal information provided
by its customers/team members
- OFG’s customers/team members may at
any time request their own personal information, subject
to any restrictions at law, and may request correction of
inaccurate or incomplete personal information
- OFG will collect, use and disclose a customer’s/team
member’s personal information in a manner which complies
with legal requirements
Personal Information Options
A customer/team member can opt not to receive OFG’s marketing information
and/or not to have OFG use and disclose their personal information other than
that personal information required or permitted by law, personal information
subject to contractual restrictions/obligations of OFG and/or personal information
that is required by OFG to properly and efficiently administer OFG’s
day-to-day activities, by simply requesting the necessary form(s) from OFG’s
Customer Service department and thereafter completing and returning the form(s)
to OFG.
If a customer/team member has concerns or complaints
about OFG’s privacy practices or compliance, a customer/team
member can contact OFG’s Customer Service department
and request the appropriate form(s) which can be completed
and returned to OFG.
Please refer to OFG’s Privacy Policy
for complete details on OFG’s commitment to privacy,
available at OFG’s Customer Service department.
OFG will provide notice to its customers/team members in writing of any changes
to its privacy practices or policy.
If you have questions regarding OFG’s
privacy practices, please contact OFG’s Legal department:
Don Eng, General Counsel
19855 – 92A Avenue Langley, B.C. V1M 3B6
Phone: (604) 881-3668
Fax: (604) 888-8521
Email: don_eng@owfg.com
June 1, 2008
III.
Privacy Policy
The
Overwaitea Food Group (OFG) respects the privacy of its customers
and team members. In this regard, OFG adopts practices consistent
with the Canadian Standards Association's Model Code for
the Protection of Personal Information which code contains
ten (10) fair information principles generally described
as follows:
1.
Accountability – An organization is responsible
for personal information under its control designating a
representative(s) responsible for its compliance with such
principles.
2.
Consent – The consent of an individual is
required for the collection, use or disclosure of personal
information unless otherwise permitted by law.
3.
Identifying Purposes – The purpose for which
personal information is collected shall be identified on
or before the time the personal information is collected.
4.
Limiting Collection of Personal Information – The
collection of personal information shall be limited to that
which is necessary for the identified purposes.
5.
Limiting Use, Disclosure and Retention of Personal Information – Personal
information shall only be used or disclosed for the purpose
for which it was collected unless otherwise allowed by law.
Such personal information shall also only be retained as
long as is necessary for the fulfillment of such identified
purposes.
6.
Accuracy – Personal information collected
shall be as accurate, complete and up to date as is necessary
for the identified purposes.
7.
Safeguards and Safekeeping – Personal information
shall be secured at a level appropriate to the sensitivity
of the personal information.
8.
Openness – An organization shall make available
information about its practices pertaining to the management
of personal information.
9.
Individual Access - An individual shall be informed
of the existence, use and disclosure of their personal
information and shall be given access to such personal
information. Such individual shall be entitled to query
the accuracy and completeness of the personal information
as well as have such personal information amended.
10.
Challenging Compliance – An individual shall
be entitled to challenge concerns they may have with respect
to an organization's compliance with the fair information
principles contained herein.
It is the goal of OFG to honour the fair information principles contained herein
through the implementation of practices and procedures relating to personal
information, as may be amended from time to time, to fulfill the needs of OFG.
June 1, 2008 |
