privacy policy

Copyright and Trademark Notices

You may not modify, copy, distribute, transmit, display, perform, produce, reproduce, publish, license, create derivative works from, transfer or sell any text, graphics, images, media, information, software, products or services obtained from this website. You shall use your best efforts to stop any such copying or distribution immediately after such use becomes known to you. 

All site design, text, graphics, interfaces and selection arrangements thereof are copyrighted by Overwaitea Food Group Ltd. all rights reserved. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of personal and non-commercial future reference. Any other use of materials on this site, including production or reproduction for purposes other than those stated above, modification, distribution, or republication, without the prior written consent by Overwaitea Food Group Limited Partnership ("OFG") is strictly prohibited. You agree that OFG and its affiliates and suppliers retain all proprietary right, title and interest including copyright, in the materials, including but not limited to text, images, graphics and other multimedia data on the website.

Use of Site

As a condition of your use of the website, you warrant to OFG that you will not use the site for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the website in any manner which could damage, disable, overburden or impair the website or interfere with any other party's use and enjoyment of the website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the site. 

You shall indemnify and hold harmless OFG, its affiliates and suppliers against any claim, damages, loss, liability or expense, including attorney's fees, arising out of your use of the website or its content in any way contrary to the terms of usage of this website Legal Disclaimer, or contrary to any applicable law. 

Google Analytics

OFG uses Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show our ads on sites across the Internet. OFG and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website. We use data from Google's Interest-based advertising (such as age, gender, and interests) with Google Analytics to identify trends and to better serve the needs of our business and customers. No information that identifies you as an individual is collected by OFG through Google Analytics, and you will not be directly contacted by OFG based on your visit to our website without your prior consent. You can opt-out of Google Analytics for Display Advertising, customize Google Display Network ads and customize the information that Google tracks by visiting their currently available opt-outs for the web at: http://www.google.com/settings/ads.


The information, software, products and services included in or available through the website may include inaccuracies or typographical errors. Changes are periodically incorporated to the information on the site. OFG may make improvements and/or changes in the website at any time. You hereby acknowledge that any reliance upon any materials, information, advice shall be at your sole risk. OFG reserves the right in its sole discretion and without any obligation, to make changes to, improvements to, or correct any errors or admissions in any portion of the service, products, materials or information provided on this website. Advice received via the site should not be relied upon for any personal, nutritional, medical, business, technical, legal or financial decisions. You should consult an appropriate professional for specific advice tailored to your specific situation. 

Termination of Use

OFG reserves the right in its sole discretion to terminate your access to any or all of OFG's website and the related services or any portion thereof at any time without any notice. 

Governing Law

To the maximum extent permitted by law, this Legal Disclaimer is governed by the laws of the Province of British Columbia, Canada and you hereby consent to the exclusive jurisdiction and venue of the courts of the Province of British Columbia in all disputes arising out of or relating to the use of the OFG website. Use of the OFG website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions including without limitation, this paragraph. You agree that no joint venture, partnership, employment or agency relationship exists or is created between you and OFG as a result of this Legal Disclaimer and/or use of the website. 

OFG's Compliance with Applicable Laws

OFG reserves the right to change, amend, alter, enhance or remove any and all parts, information provided to or gathered by OFG, in order to abide by, or conform to, or comply with governmental, court and law enforcement requests or requirements relating to any aspect, including your use, of the site. If any part of this Legal Disclaimer is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth below, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Legal Disclaimer shall continue in effect. Unless otherwise specified herein, this Legal Disclaimer constitutes the entire Legal Disclaimer between the user and OFG with respect to the website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and OFG with respect to the website. A printed version of this Legal Disclaimer and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Legal Disclaimer to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the user and OFG, that this Legal Disclaimer and all related documents be drawn up in English. 

Disclaimer of Liability

The information, services, products and materials contained in this site, including, without limitation, text, graphics and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, OFG disclaims all representations and warranties, express or implied, with respect to such information, services, products and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, quality, quantity, title, non-infringement, freedom from computer virus, Year 2000 compliance and implied warranties arising from course of dealing or course of performance. In addition, OFG does not represent or warrant that the information accessible via this site is accurate, complete and current. Price and availability information is subject to change without notice. 

OFG's site obtains item photographs, nutritional information and ingredients from suppliers. This sometimes includes taking the information directly from the items. We do not investigate to determine if the information in regards to any item is accurate, nor do we provide assurance that all data entry was done without error. If manufacturers or suppliers change ingredients or nutritional information, we can not be certain that we will update the information. Accordingly, the information displayed in this website is not guaranteed to be 100% accurate and the actual physical items should be considered the authoritative source.

OFG does not test or check any recipes, ingredients etc. provided by other users of this site for quality, quantity, ingredients, materials, temperatures or times. You hereby agree that any use by you, of any information from the website is solely at your risk. 

To the maximum extent permitted by applicable law, in no event shall OFG, its affiliates and suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for personal injury, death, damage to property, loss of use, data or profits, arising out of or in any way connected with the use or performance of the website, with the delay or inability to use the website or related services, the provision of or failure to provide services or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of any site, whether based on contract, tort, negligence, strict liability, or otherwise, even if OFG or any of its affiliates or suppliers have been advised of the possibility of damages. 

If you are dissatisfied with any portion of the website or with any terms of use your sole and exclusive remedy is to discontinue using the website. 

You agree that OFG is not liable for any damages of any kind for any reason arising out of, or related to, the use of any other website as a result of following links or hyperlinks from, or through, the website.


privacy policy

I. Privacy Statement

This is the public statement of privacy and security that we adhere to at the Overwaitea Food group (OFG).

OFG believes that our customers are our greatest asset. We built our business and this website on that idea and have made every effort to ensure that your shopping experience is enjoyable, safe and secure. This document explains what happens to information that you submit to us. However, it is possible to browse our website without providing us any information. Any data that we might collect is used to customize your experience at our store and/or website.

At any time you may request to see exactly what information OFG has retained. At any time you may request that we remove your information from our files and databases. Even within OFG, only those people that require your information will have access to that information.

It is important for us at OFG to make you feel as comfortable as possible at our store and/or website. We may share information in an anonymous aggregate form, such as percentage of OFG shoppers who shop on Mondays or the number of OFG shoppers who purchase a specific product. If at any time you contact OFG with questions, comments or issues, we will work towards a resolution for you at that time and at any time in the future.


During your initial visit to our website, we would ask that you indicate whether you want to receive communications from OFG. There is no obligation to receive communications when visiting our website. Occasionally, we may be in touch with you via email, postal mail or telephone to notify you of new services or products available through OFG and to ask you about how satisfied you are with OFG's products and services.

If you have any questions about our privacy statement, the practices of this website, or dealing with OFG, contact us by calling 1.800.242.9229 to voice any concerns to our friendly customer service representatives, or fill in our: online customer inquiry form


This website provides links to other websites. Please be aware that we are not responsible for the privacy practices of any other websites. We encourage our users to be aware when they leave our website to read the privacy policies of each and every website that collects personal information. This policy statement applies solely to personal information collected by OFG.

Some promotions, contests and sweepstakes at OFG may be sponsored by third party companies. In such cases, they will need to collect personal information from you. If you do not want your personal information handled by companies other than OFG, you can choose not to participate in the promotional contests or sweepstakes.

We reserve the right to share information among our affiliates for business purposes.

We are committed to informing you of the purpose behind collecting the personal information that we ask from you. We are committed to honest and open communication and we will make your personal information available to you upon request at any time. Any personal information that we collect is for our business purposes only.

Ultimately, if you are unhappy with our privacy statement or our service as a whole, you can discontinue using our service at any time and subject to legal requirements, request that any personal information be removed completely from OFG.

We reserve the right to change this privacy statement from time to time. We will inform you that the statement has been updated, as we will change the effective date of the statement, and make a note on our website's homepage that the statement has been changed.

June 1, 2008


II. Privacy Notice
Personal Information Collection, Use, Disclosure & Consent

Overwaitea Food Group respects its customers’/team members’ privacy and accordingly the Overwaitea Food Group, a division of Overwaitea Food Group Limited Partnership ("OFG") collects, uses and discloses personal information with its customers’/team members’ consent and as required by law.

Personal Information

Personal information is information about an identifiable individual but does not include the name, title, business address or business telephone number of an employee of an organization.

Collection, Use and Disclosure of Your Personal Information

In order to efficiently offer and provide quality products and services to OFG’s customers/team members, OFG must collect, use and disclose personal information in relation to its customers/team members. In this regard:

  • OFG will only collect, use and disclose the personal information necessary for its day-to-day administration, reward programs and to enable OFG to:
    • understand the needs of customers, their preferences and to establish and maintain a commercial relationship with customers of OFG and to provide customers with ongoing service
    • determine the demand for products which OFG makes available for sale to customers
    • provide you with information about products and services offered by OFG, and
    • enable OFG to more efficiently and effectively operate, manage and develop its business
  • OFG will only collect, use or disclose personal information with a customer’s/team member’s consent, except where required or allowed by law
  • OFG will disclose and transfer personal information to its agents for processing and to assist OFG in its day-to-day business activities and administration
  • OFG will safeguard and maintain the security and confidentiality of the personal information provided by its customers/team members
  • OFG’s customers/team members may at any time request their own personal information, subject to any restrictions at law, and may request correction of inaccurate or incomplete personal information
  • OFG will collect, use and disclose a customer’s/team member’s personal information in a manner which complies with legal requirements
Personal Information Options

A customer/team member can opt not to receive OFG’s marketing information and/or not to have OFG use and disclose their personal information other than that personal information required or permitted by law, personal information subject to contractual restrictions/obligations of OFG and/or personal information that is required by OFG to properly and efficiently administer OFG’s day-to-day activities, by simply requesting the necessary form(s) from OFG’s Customer Service department and thereafter completing and returning the form(s) to OFG.

If a customer/team member has concerns or complaints about OFG’s privacy practices or compliance, a customer/team member can contact OFG’s Customer Service department and request the appropriate form(s) which can be completed and returned to OFG.

Download the forms here

Please refer to OFG’s Privacy Policy for complete details on OFG’s commitment to privacy, available at OFG’s Customer Service department.
OFG will provide notice to its customers/team members in writing of any changes to its privacy practices or policy.

If you have questions regarding OFG’s privacy practices, please contact OFG’s Legal department:

Don Eng, General Counsel
19855 – 92A Avenue Langley, B.C. V1M 3B6

June 1, 2008


III. Privacy Policy

The Overwaitea Food Group (OFG) respects the privacy of its customers and team members. In this regard, OFG adopts practices consistent with the Canadian Standards Association's Model Code for the Protection of Personal Information which code contains ten (10) fair information principles generally described as follows:

1. Accountability – An organization is responsible for personal information under its control designating a representative(s) responsible for its compliance with such principles.

2. Consent – The consent of an individual is required for the collection, use or disclosure of personal information unless otherwise permitted by law.

3. Identifying Purposes – The purpose for which personal information is collected shall be identified on or before the time the personal information is collected.

4. Limiting Collection of Personal Information – The collection of personal information shall be limited to that which is necessary for the identified purposes.

5. Limiting Use, Disclosure and Retention of Personal Information – Personal information shall only be used or disclosed for the purpose for which it was collected unless otherwise allowed by law. Such personal information shall also only be retained as long as is necessary for the fulfillment of such identified purposes.

6. Accuracy – Personal information collected shall be as accurate, complete and up to date as is necessary for the identified purposes.

7. Safeguards and Safekeeping – Personal information shall be secured at a level appropriate to the sensitivity of the personal information.

8. Openness – An organization shall make available information about its practices pertaining to the management of personal information.

9. Individual Access - An individual shall be informed of the existence, use and disclosure of their personal information and shall be given access to such personal information. Such individual shall be entitled to query the accuracy and completeness of the personal information as well as have such personal information amended.

10. Challenging Compliance – An individual shall be entitled to challenge concerns they may have with respect to an organization's compliance with the fair information principles contained herein.

It is the goal of OFG to honour the fair information principles contained herein through the implementation of practices and procedures relating to personal information, as may be amended from time to time, to fulfill the needs of OFG.

June 1, 2008